Part (or all) of the ship-to information I entered is wrong. Can you change it for me?

Yes, but only if the order has not yet shipped. Please contact us at 773.637.1900

What will happen to my credit card and personal information when I enter it online?

Rest assured that we do not sell, re-use or distribute your personal information.

Does my gift card expire?

No, your TBK gift card does not have an expiration date, nor does it lose value. However, please note that that the gift card has no cash value.

Can I buy a TBK gift card and have it sent to someone else?

We can ship your gift card(s) to anyone with a valid street address within the 50 states. We cannot ship Gift Cards to Post Office™ boxes or addresses outside of the U.S. at this time.

I placed an order on the TBK website. When will my order ship?

Online feature coming soon! Orders placed prior to 12:00 p.m. CST are typically fulfilled the same business day (Monday-Friday). All FedEx orders placed after 12:00 p.m. CST will be fulfilled the following business day. Orders placed with USPS First Class Mail as the shipping method are fulfilled the following business day. PLEASE NOTE: It may take up to 10 business days to receive orders shipped via USPS.

FedEx is unable to deliver my gift card to the address I provided. Can you reroute to a different shipping address?

Unfortunately, we cannot update shipping addresses for orders that have shipped via FedEx and have left the fulfillment facility. Please contact your local FedEx office for possible pick-up options. If you are unable to claim the package at your local FedEx office, the order will be returned to the fulfillment center and forwarded to the updated address.

Are refunds available for gift card purchases?

Sorry, all gift card purchases are non-refundable.

What if the gift card I purchased on-line is lost or stolen?

TBK is not responsible for lost or stolen gift cards.

Can I reload my TBK Card?

You can reload and check your balance at any TBK location.

What forms of payment do you accept for purchase of a TBK gift card?

At this time, we only accept payment by credit card. We accept Visa, MasterCard, American Express and Discover. Alternative payment methods are available at TBK locations.

What are the terms and conditions related to the use of TBK gift card?

Purchase of or use of a gift card constitutes agreement to the following terms: TBK Gift Card has no fees and will never expire. Valid toward purchase of food, merchandise at any TBK location and online at The gift card carries not a credit card or debit card. Cannot be redeemed or exchanged for cash, check, credit, or payment on purchases other than TBK purchases. Check your balance at any TBK location. Lost, stolen, or damaged gift cards will not be cancelled and replaced without required proof of purchase. Except as required by law, gift cards purchased with cash will not be replaced. TBK reserves the right to deactivate or reject any gift card issued or procured, directly or indirectly, in connection with fraudulent actions, unless prohibited by law, and TBK reserves the right to change these terms.